Online Sales Policy
We will accept returns on new un-touched, non-altered wedding gowns. We do not accept returns on special ordered plus size gowns or specialty ordered gowns such as hollow to hem gowns, special measurement gowns, in stock gowns, or discontinued gowns. We will accept returns on merchandise that is damaged or defective. All returns must be within 3 days of when the shipment was dropped off from the carrier. We must receive a verbal phone confirmation that you would like to return the gown and you must have a return authorization number from us. All returned gowns will have a 50% restocking fee applied from the full purchase price of the gown. No manufacturer will take any gowns back from Lestan Fashion Headquarters so therefore we must have a 50% restocking fee. In addition you will be responsible for any shipping fees, transaction fees and insurance fees. Any refused or non-deliverable merchandise will also incur a 50% restocking fee. Once you have obtained a return authorization from us you have 8 business days to get the merchandise back to us. All merchandise must be returned in pristine condition. Merchandise that is not returned in the condition it was sent will not be returnable. All returned packages must have a return authorization number on them. We at Lestan Fashion Headquarters take pride in our upfront return policy and out excellent customer satisfaction record.
If you have any questions do not hesitate to call us at 718-531-0800
We will accept returns on new un-touched, non-dyed shoes. There is a 50% restocking fee that will be applied to all shoe returns. All shoe returns must be within 3 days of when the shipment was dropped off from the carrier. We must receive a verbal phone confirmation that you would like to return the shoes and you must have a return authorization from us for us to accept the merchandise. All returned packages must have a return authorization number. All shoe returns must be returned to us 8 business days after the merchandise was dropped off. Shoes must not be worn or dyed.
We do NOT accept returns or exchanges on Veils, Bridesmaids, Flower girls, Bras, Lingerie, Accessories, Invitations, Prom dresses, Mothers dresses, or Slips.
We closely inspect every piece of merchandise that leaves Lestan Fashion Headquarters. All merchandise that leaves here is brand new. If you feel your merchandise is damaged you must let us know within 3 days after your carrier has dropped of the package. If our staff finds the merchandise defective or damaged then we will contact the manufacturer and get new merchandise out to you as quickly as possible. If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you. Lestan Fashion Headquarters will incur shipping charges on damaged merchandise. Lestan Fashion Headquarters will not incur shipping or insurance charges on merchandise that is found undamaged or misused.
All orders canceled after 3 days of the initial purchase will lose 50% of the Merchandise purchase price. We do NOT accept cancellations on Veils, Bridesmaids, Flower girls, Bras, Accessories, Invitations, Prom dresses, Mothers dresses, Shoes, or Slips. All other charges are non-refundable including Shipping, Insurance, and any transaction fees. If the manufacturer has not shipped your order and they will not charge us then we will refund 100% of your money. Rush cut orders or quick ship orders, cannot be canceled or changed. Orders shipped from the manufacturer's stock inventory cannot be canceled or changed. We will try to work with you on canceled orders. We are an ethical business and will do everything we can to cancel your order without you being obligated to the gown. Most situations it's up to the manufacturer.
Refunds are issued in US Dollars. We are not responsible for the current currency exchange rate.
Lestan’s Online Price Guarantee
If you if you find a lower price on another authorized retailer’s website for any product that you see on our website, we will match the price.
All you have to do is find the item on another website, copy the url (web address) of the page that shows the item at a lower price and email us the url. We will get back to you within 24 hours to confirm to confirm that we will match the price. Send the email to firstname.lastname@example.org; put “Online Price Guarantee” in the subject line. Also include your contact info in the email and your order number if you have already placed your order on our website.